HELP CENTER

We can! We would absolutely love to bring your vision to life. Contact us or email hello@solsticewoods.com!

Of course! We would love to create a one-of-a-kind design. Contact us or email hello@solsticewoods.com!

Absolutely! Some items offer personalization in the product listing. If not, we can add custom personalization to most items. Before placing your order, please contact us or email hello@solsticewoods.com to make sure we can customize your item.

Our projects generally feature a carpentry element, while also updating the aesthetics and functionality of a space. We pride ourselves on our ability to listen closely to what our customers want and provide a beautiful result.

We complete renovation projects near St. Louis, Missouri. Contact us or send an email to hello@solsticewoods.com to see if your project is in our area!

We would love to work with you! To get started, contact us or email hello@solsticewoods.com.

Yes, we are fully insured for renovations.

Renovation pricing is determined depending on the scope and materials needed for a project. Contact us or email hello@solsticewoods.com for more information!

To check the status of your order, go to My Orders in your account.

We do our best to ship orders out as quickly as possible. If you need to change your shipping address, please contact us as soon as possible at orders@solsticewoods.com. We will do our best to update your address if the order has not yet shipped.

Some custom made items can be rushed for an additional fee. Email us at orders@solsticewoods.com to see if your item is eligible.

We do our best to fulfill orders quickly. If you need to cancel your order within 24 hours of placing it, please contact us as soon as possible at orders@solsticewoods.com. Once your order has shipped, the item(s) will need to be returned through the returns process. Custom and personalized orders can only be cancelled before production begins. Please note that digital orders cannot be cancelled.

We aim to deliver your order in the quickest and most economical way possible. The exact shipping and handling amount for your entire order will be calculated and displayed during checkout. Learn more about our Shipping Policy.

Standard shipping is available for eligible items. For furniture and oversized items, shipping charges are based on your delivery location and method. Please see our Shipping Policy for more information.

Furniture and oversized items are not eligible for standard shipping rates, expedited shipping, or free shipping promotions. Some furniture and oversized items cannot be shipped outside the 48 contiguous states and cannot be shipped to P.O. Boxes.

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. The standard shipping charge applies to orders shipped to APO/FPO addresses.

Many of our products can be shipped to a P.O. Box, although this excludes most furniture and oversized items. If the package is too large for your box, it will be held at the counter. USPS requires larger packages to be picked up within 10 days of delivery; please be sure to pick up your package to prevent it being returned to us.

Yes, we accept returns on eligible items. We stand behind the quality of our products and want every order to be a positive experience. We will do our best to make things right if you are not satisfied! Please note made to order, custom, or personalized items, select holiday items, and items damaged through normal wear and tear are not eligible for returns. Customers are responsible for all return shipping charges for returns; however, free return shipping is available for most exchanges. See our Returns & Exchanges policy for complete information.

Yes, we accept exchanges on eligible items. We stand behind the quality of our products and want every order to be a positive experience. We will do our best to make things right if you are not satisfied! Please note made to order, custom, or personalized items, select holiday items, and items damaged through normal wear and tear are not eligible for returns. Customers are responsible for all return shipping charges for returns; however, free return shipping is available for most exchanges. See our Returns & Exchanges policy for complete information.

Please see our full Returns & Exchanges policy before starting your return to ensure your item is eligible. To start processing a return or exchange, fill out a Returns & Exchanges Form. Please do not mail your item until you have received a return authorization.

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